Take a look through our latest library of frequently asked questions if you are looking for a little more information on the operations of ASAP Home Improvements.
Have we answered your questions?
If you have found that the question you have for our team has not yet been answered, fill in the form on the Contact Us page and we’ll get back to you as soon as possible.
Am I eligible for an ASAP Home Improvements repayment plan?
If you are over 18, employed, self-employed, a veteran or aged pensioner, you are eligible for an ASAP Home Improvements repayment plan.
How much can I borrow?
ASAP Home Improvements can offer up to $20,000 for home improvements to eligible applicants. How much you can borrow will depend on your individual circumstances.
What renovations will you cover?
We offer the list of renovations details in the Apply Online section of our site.
Does ASAP Home Improvements do a credit history check?
No. ASAP Home Improvements verifies your employment status, which is all we require to offer you a repayment plan.
How do I apply and how does it work?
You can apply online in three easy steps. Simply choose the improvement you would like; select your preferred renovation option and then fill out an online application. Within minutes we’ll provide you with pre-approval.
Can I still get an ASAP Home Improvements repayment plan if I have a bad credit history?
Yes, you can.
What happens after I’m approved?
We’ll send one of our team to you to finalise your quote, complete the necessary paperwork and schedule your renovations. You’ll need to have your driver’s licence on hand and your bank account details for our team to set up your payment plan.
How long will it take to get approval?
You can be pre-approved in minutes. Once our team meet with you and finalise your quote, it usually takes no more than 15 minutes for final approval.
How long will it take for me to get my renovations completed?
Most customers have their renovations completed within a couple of weeks. Of course, Council approval or specific customised options may mean it takes us a little longer to complete the works.
I have just repaid my renovation in full. Can I do another renovation using ASAP Home Improvements?
Yes, we love repeat customers. Just complete a new application.
How much does it cost?
ASAP Home Improvements offers a repayment plan. You pay a deposit and a fixed amount each week for a certain period of time depending on the renovation. Alternatively if you pay with cash you can pay less.
How do I make repayments?
Repayments are automatically deducted from your nominated bank account.
I am experiencing financial hardship, what can I do?
Call our customer service team on 1800 ASAP AUS and we will talk to you about options.
What if I can’t repay on the due date?
Let us know by calling 1800 ASAP AUS and we will re-schedule the regular repayment.
Is ASAP Home Improvements right for me?
We believe ASAP Home Improvements is right for everybody, however you need to take into consideration your personal circumstances before agreeing to an ASAP Home Improvements repayment plan.
What if I have a complaint?
You can call our customer service team on 1800 ASAP AUS anytime and we will manage your complaint in line with our complaint resolution process.
What are my responsibilities?
You must make the repayment as agreed in your repayment plan.
Our team will provide these to you when we finalise your paperwork. Your responsibilities will be clearly explained to you before you agree to the repayment plan being offered.
Do you guarantee your work?
Yes, all ASAP Home Improvements work is guaranteed. We provide a standard warranty in line with QBCC industry standards.
What if I have problems with my renovation?
Call our customer service team on 1800 ASAP AUS immediately and we will arrange for a member of our customer care team to visit you on site.
Can I choose my own tradesmen?
Because we guarantee our works, we only use our accredited tradespeople. It means that you can always be confident that an ASAP Home Improvements renovation is of the highest quality.
Can I choose my own materials?
Because we guarantee our works, we only use our accredited materials. It means that you can always be confident that an ASAP Home Improvements renovation is the best quality renovation.
Can I customise my options?
Initially you can select your options as part of our online application process. However, ASAP Home Improvements representatives can tailor your renovation to suit your particular needs and are more than happy to be creative with you.